Moon Base Studio & MBSkin
1. Processing Time
Orders are processed within:
•24–48 business hours (excluding weekends and public holidays)
You will receive confirmation once your order has been shipped.
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2. Delivery Timeframes
Estimated delivery timelines:
•Lagos: 1–3 working days
•Outside Lagos: 2–5 working days
Delivery timelines may vary due to:
•Courier delays
•Weather conditions
•Public holidays
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3. Shipping Fees
Shipping fees are calculated at checkout based on:
•Delivery location
•Package weight
•Courier rates
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4. Failed Delivery Attempts
If a customer provides:
•Incorrect address
•Unreachable phone number
Additional delivery charges may apply for redelivery.
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5. Lost or Delayed Packages
If your package is significantly delayed, please contact us within 48 hours.
We will investigate with the courier partner.